2nd January
After exhausting the internal complaints procedure ending
with a written complaint that the Seetec manager refused to respond to in
writing instead making veiled threats and intimidation at a meeting. [Written
acknowledgement of your complaint should be sent 3 days after they receive it]
10th January
Failed to receive acknowledgement of my complaint called
Seetec head office, no record of receiving my letter so told to email the
complaint through to the contact email.
17th January
Still failed to receive acknowledgement of my complaint so
called Seetec again, this time informed that the person who deals with
complaints (amazingly there is only one in a business with more than a dozen offices around the UK) was away from the office. So I left my
number and was told the staff member would be back in on Monday.
So there you have it after 2 weeks of submitting a formal
complaint to Seetec, they have managed an amazing dance where they have yet to
admit to actually receiving it in any form despite it being mailed and then
emailed to them.
TIPS
So this doesn’t happen to you Recorded Delivery is an option
but like me you may well be counting the pennies. You should also do what I did and keep
chasing up regularly if you submit a written complaint to head office you
should receive acknowledgement after 3 working days.
I should probably also mention that this is not my first
trip to the rodeo as I put in a complaint a year ago or so and amazingly that
one ended up being lost the first time around too but that is of course
coincidence.
Back then I didn’t know about the acknowledgement step so wasted
a month before chasing them up. So this post is there so hopefully you won’t
suffer the same fate.
No comments:
Post a Comment