SEETEC TIMELINE

2^nd January                         

After exhausting the internal complaints procedure ending with a written complaint that the Seetec manager refused to respond to in writing instead making veiled threats and intimidation at a meeting. [Written acknowledgement of your complaint should be sent 3 days after they receive it]

10^th January                       

Failed to receive acknowledgement of my complaint called Seetec head office, no record of receiving my letter so told to email the complaint through to the contact email.

17^th January                       

Still failed to receive acknowledgement of my complaint so called Seetec again, this time informed that the person who deals with complaints (amazingly there is only one in a business with more than a dozen offices around the UK) was away from the office. So I left my number and was told the staff member would be back in on Monday.

So there you have it after 2 weeks of submitting a formal complaint to Seetec, they have managed an amazing dance where they have yet to admit to actually receiving it in any form despite it being mailed and then emailed to them.

TIPS

So this doesn’t happen to you Recorded Delivery is an option but like me you may well be counting the pennies. You should also do what I did and keep chasing up regularly if you submit a written complaint to head office you should receive acknowledgement after 3 working days.

I should probably also mention that this is not my first trip to the rodeo as I put in a complaint a year ago or so and amazingly that one ended up being lost the first time around too but that is of course coincidence.

Back then I didn’t know about the acknowledgement step so wasted a month before chasing them up. So this post is there so hopefully you won’t suffer the same fate.

Seetec: No Support For You Or You or You

So today I came in to Seetec for another pointless Job Search session after a good job interview yesterday so you can probably guess what I am here to talk about. I handed in my bus ticket to get the travel expenses paid and headed off to a money talk. After I came out of that and went to do my job search I printed out the interview confirmation e-mail and got back to applying. Later on just before my hour was up (was that on purpose) my advisor came over to see me, this was a continuation of the last monthly review where I laid out in detail all the barriers to employer that Seetec was placing in front of me after she accused me of being defensive while being there.

The first thing she asked was why I didn’t take the train to the interview, the barracks where the interview was being held was nowhere near the either of the train stations in the town and I just went with a bus because it was cheaper and more straightforward after all if I have learned nothing from Seetec it is that travel expenses reimbursement is not a forgone conclusion so best to look after your own limited budget first.

Anyway after that she then went on to say that the manager at this Seetec branch had laid down the law and decided that I would no longer be eligible for travel expenses to any further job interviews that I may get for myself (Seetec has failed to offer me any job interviews in my time there). My advisor then went on to explain that this was because in my past job interviews had not resulted in a job.

Let me give you a second to consider that.

A little more.

Ok yes you read that correctly because I was unsuccessful in my previous interviews I can now no longer get any help with going to interviews from the people paid by the government to get me into work. Yeah. So many emotions, so many words so few of them have any place on a blog like this though so we move on, my advisor also said that if I had an issue with it I needed to put it in writing to the manager in question. I should also say that my advisor seemed generally upset with these developments which is a credit to her as I do believe that she has always tried to help but has been let down by a lack of proper training from Seetec.

So as you can imagine this had shaking my head and wanting to roll my eyes at yet another reason for not giving me back my travel expenses, I think this is the fourth reason given since I made a formal complaint to head office nearly a year ago. The letter asking for written details as to why Seetec are refusing to pay further travel expenses is already written and sitting on my table to be hand delivered tomorrow, Seetec have form for losing complaints in the mail so I figure it is better that way and thankfully I live within walking distance of the office.

So I guess if you are interested in this back and forth check in with me in fourteen days which is the deadline I specified in the letter.

Thanks for reading, comments will be read and replied to if requested. Stay warm people.